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Product
& Service Information
What do I get when I
purchase the MOTO Q™ from Deltacom?
As a Deltacom customer you receive the
following:
- The MOTO Q
- Getting Started Guide,
Owners Manual and Welcome Letter
- Battery and Wall Charger
- Dedicated technical support
- USB cable
- ActiveSync® software
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Product Information, Fees, Warranties and Returns
What are the important
features of the MOTO Q?
The new MOTO Q comes with the following features
and services:
- Bluetooth and speakerphone
enabled
- Windows Mobile® Operating
System
- ActiveSync for calendar,
contacts and task
- 1.3 Mega pixel Camera
- Video capture with sound
and playback
- Advanced Speech Recognition
- Supports multiple email
including POP3/IMAP & Microsoft Exchange
- View most standard attachments
on handheld Supports text (SMS) and Instant
Messaging
What is the warranty?
The MOTO Q comes with a one year limited warranty
from the manufacturer.
Is there a money-back
guaranty? If so, what are the terms?
If the handheld device and all of the in-box
accessories are returned in their original
condition within 30 days of purchase, Deltacom
will refund the cost of the handheld device
and data service.
What other fees apply?
Local, state and federal regulatory voice
fees may apply, including federal and local
taxes. E911, 411, Text Messaging (SMS) and
other usage fees. See your service agreement
for details.
What charges apply
if I return the phone within 30 days?
Customers who return device(s) within 30 days
of delivery are not assessed a cancellation
fee if the device has not been damaged and
is in working condition. Usage fees and overage
fees apply if any minutes have been accumulated
on the device prior to return shipment.
Activating
Service
Once my phone arrives, is there any set-up
required?
Yes. You will need to call our Activation
Center at 877-SMPL-MOB (877-767-5662). We
will activate your phone and have you follow
up by simply dialing *22890. If you are transferring
an existing phone number, this will take an
additional step. This step is optional and
is only relevant if you have an existing phone
number that you would like to move to your
new MOTO Q.
If you are transferring your existing mobile
number to Deltacom, you should maintain access
to both your old phone and your new Deltacom
phone until the transfer is complete.
You may not be able to immediately receive
calls on your new phone until the transfer
process is complete (this includes return
calls from 911 personnel).
Optional:
You should call your previous provider once
you have confirmation from Deltacom that your
transfer is complete and you have successfully
made and received phone calls from your new
phone. Confirm they have terminated your account
and request a final bill. This step may save
you from potential billing disputes with your
previous provider.
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Network
Coverage
How can I tell if I'm
in coverage?
In the top right corner of the home screen
there is a icon with bars.
What factors affect
coverage?
Your MOTO Q uses radio frequencies so coverage
is affected by anything that could interfere
with radio waves. Typically, you get better
coverage outside of a building than inside.
Is there anything
I can do to ensure I get the best coverage
available?
The MOTO Q has an internal antenna so it is
imperative that you use it when you are in
spotty coverage in a manner that maximizes
the antenna's surface area. The best manner
to do this is to have the phone at a vertical
angle and to use a hands-free earbud so that
your hand is not blocking the antenna. It
is recommended that you update the PRL by
dialing *22891 every 3 months.
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Using
Voice Services for MOTO Q®
Setting up and using voicemail
- From the Home screen,
hold down the 1 key
- Follow voice prompt
instructions
Listening to voicemail messages
- Your MOTO Q indicates
that you have received voicemail with an
audible sound as well as an icon of a handset/envelope
at the top of the Home screen
- To listen to your message,
from the Home Screen, hold down the 1 key
- Follow the voice prompt
instructions at the end of the message to
manage your voicemail
How do I access my voicemail
from another phone?
- Dial your wireless phone
number
- When your Voicemail
answers, press *
- Enter your passcode
*****
Call Waiting
How to use call waiting?
When you are on a call and a new call comes
in, you will hear an audible beep and the
screen will display two options:
- ANSWER
- WAIT (The MOTO Q will
continue to ring on the other end until
you press the green Call/Answer key or the
voicemail answers - whichever comes first)
If you answer the new incoming call, your first
caller will be placed on hold. As long as both
callers remain on the line, you can toggle back
and forth between callers by pressing the green
Call/Answer key.
3-Way Calling
How to use 3-way calling?
To initiate a 3-way call:
- From the home screen,
enter the first party phone number and press
the green Call/Answer key
- Once the call session
is established, press the green CALL/ANSWER
key again to place the caller on hold temporarily
- Enter the number of
the second party and press the green CALL/ANSWER
key
- Once the second party
answers, press the green CALL/ANSWER key
to complete the 3- Way call
Speakerphone
How to use the speakerphone?
To use speakerphone while on a call:
- Press Menu > Speakerphone
On or the Voice key (lower right key on
keyboard)
To turn off speakerphone while on a call:
- Press Menu > Speakerphone
Off or the Voice key (lower right key on
keyboard)
Bluetooth® Wireless
How to use Bluetooth®?
You can pair your MOTO Q with a Bluetooth
headset or car kit, or pair your MOTO Q with
a PC to exchange and synchronize files.
With a headset or
car kit:
To pair your moto q with a bluetooth headset
or car kit:
- Turn Bluetooth power
on:
- Press Start > Bluetooth
> Bluetooth Manager > Settings
- Toggle Status to Bluetooth
ON
- Press Done
- From the Bluetooth Manager
(you should automatically see this after
turning on your Bluetooth), select Hands-free
- Put the device (headset/car
kit) in pairing mode (Consult the instructions
that came with your Bluetooth headset or
car kit for specifics)
- Press Add, The MOTO Q
prompts you to verify your device is ready
- Press Search
- Select the device from
the list
- If prompted, enter the
device passkey (Consult the instructions
that came with your Bluetooth headset or
car kit for the passkey)
- Press Accept
Additional pairing
information
Your MOTO Q can be paired with a PC to exchange
and synchronize files and to enable PC remote
capability. For more information please consult
your MOTOMANUAL.
Note: In order to extend battery life, when
not using Bluetooth or pairing devices, it
is recommended that you turn off Bluetooth
by pressing holding down the Home key for
3 seconds and selecting Wireless Manager,
then toggling the Bluetooth to Off.
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Activating
Wireless Data Services
How do I activate
Wireless data services?
Your MOTO Q comes equipped with unlimited
wireless data services for Internet, download,
and email capability.
- From Home screen, press
Start
- Select the Internet
Explorer icon
- Select "Explore
Windows Mobile"
- When asked "Connect
to the Internet?" > select Always
Auto-Connect
How do I go to a specific
web page?
- To go to a web page,
press MENU > Address Bar
- Enter the web site address
and press Go
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Synchronization
How do I synchronize
my MOTO Q?
To optimize the power and convenience of the
MOTO Q, you may configure your MOTO Q to synchronize
in one of two ways, over the air (OTA) –
requires a Microsoft Information Server of
Microsoft Exchange Server 2003 with Service
Pack 2, or using the included USB cable and
your computer.
If your company has a Microsoft Information
Server or Microsoft Exchange Server 2003 with
Service Pack 2, you may sync your MOTO Q (including
email, address book, calendar, and tasks)
over the air (OTA). See your company's IT
administrator for setup.
How do I use ActiveSync®?
You can synchronize contact info, calendar
appointments, EMAIL & media files using
ActiveSync® software.
There is a CD-ROM included in the packaging
that has all the software you need to get
bi-directional synchronization working and
will walk you throught the setup, step by
step.
Verify your PC meets the minimum requirements
on the CD-ROM sleeve or at http://www.microsoft.com/windowsmobile
prior to installation.
Note: You can download the latest ActiveSync®
software from the Microsoft Windows Mobile
website (http://www.microsoft.com/windowsmobile)
INSTALL SYNCHRONIZATION SOFTWARE PRIOR TO
CONNECTING YOUR MOTO Q TO YOUR PC
- Install ActiveSync®
on your PC
- After setup completes,
use the USB cable located in the shipping
box to connect your PC to the MOTO Q
- Follow the instructions
on the screen to complete the wizard
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Activating
Wireless Email
How do I activate wireless
email?
Please ensure that your MOTO Q is turned on
and in a sufficient coverage area (2 bars
or higher) before initiating the setup. You
can setup email on your MOTO Q to send and
receive messages.
- Press Start > Messaging
> Outlook E-mail
- Select Menu > Options
> New Account
- In Your name, enter
your display name for email messages
- In Email address, enter
your full email address
- Select Next
- Enter information requested
for the email (Internet) service provider
as appropriate until setup is complete
- Click Finish
- Repeat steps to setup
more email accounts
Note: You may need the following information
from your e-mail provider: Domain, Server type,
Account Name, Incoming mail server, SSL connection
requirements, and Outgoing mail server (SMTP)
to complete the setup. It is recommended that
you select Every hour or less frequent intervals
for Connect automatically and check for messages
as more frequent checking of messages decreases
battery life.
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Sending
Messages
How to send a text
message?
To send a text message:
- From the home screen,
press Start > Messaging > Text Messages
Press New
- Enter recipients from
your Contacts by pressing the Enter key
and selecting a recipient
- Use the keypad to compose
your message
- Press Send
How do I send an email
message from my MOTO Q?
- From the home screen,
press Start > Messaging > [the Email
account you would like your email to originate
from]
- Press New
- Enter recipients from
your Contacts by pressing the Enter key
and selecting a recipient.
- Use the keypad to compose
your message
- Press Send
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Text
Prediction
How do I turn off
text prediction?
Your MOTO Q automatically combines your key
presses into common words and predicts each
word as you enter it. To turn off text prediction,
from the Home screen, press Start > Settings
> More > More > Text Input Settings
and uncheck Text Prediction.
Back to Top
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Battery
Life
How long will a fully
charged battery last?
The manufacturer states that a full-charged
battery lasts for 4 hours during continuous
voice and data usage. It is recommended that
you charge the MOTO Q at least once per day.
Is there anything I
can do to extend battery life?
To extend your battery's life, you should
set the time interval for automatically checking
for new messages to 1 hour or greater. Frequent
checking for new email messages will decline
battery life.
LOCK AND UNLOCK KEYPAD
How do I lock or unlock the keypad to prevent
accidental key presses?
To lock the keypad:
- Press the home key and
then press the space bar
To unlock the keypad:
When the unlock screen displays, press the *
key.
ADVANCED FEATURES
/ PHOTOS – VIDEOS – VOICE COMMANDS
How do I take a photo with my MOTO Q?
Your MOTO Q comes with SEVERAL advanced features.
- Press and hold the Camera
key (or from the Home screen, press Start
> Pictures & Videos > Camera)
- Point camera lens at
photo subject
- Press the Camera key
or the center select key to take the photo
How do I record a video
with my MOTO Q?
- Press Menu to see the
camera options
- Press and hold the Camera
key (or the Home screen, press Start >
Pictures & Videos > Camera)
- Press Menu > Video
- Press the Camera key
or the center select key to start recording
- Press Stop to end the
recording or Pause
How do I use advanced
speech recognition to call a contact?
Your MOTO Q comes with Advanced Speech Recognition
software embedded. This allows you to dial
a contact and open some applications by speaking
and without pre-recording the voice command.
- Hold down the
Speech Recognition button, or from the Home
Screen press Start > Voice Recognition
- The Voice Recognition
will prompt you to provide voice commands
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Security
What, if any, security
features do I get with my MOTO Q?
You can set your MOTO Q to prompt for a PIN
or password when left idle for a predetermined
amount of time. To do so, consult your MOTOMANUAL
for instructions.
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Support
How do I reach customer
service and technical support?
If you have any questions or need help, please
call Deltacom Customer Support at 1-800-239-3000
for 24/7 service.
MOTOROLA and the
Stylized M Logo are registered in the US Patent
& Trademark Office. The Bluetooth trademarks
are owned by their proprietor and used by
Motorola, Inc. under license. Microsoft, Windows
and Windows Me are registered trademarks of
Microsoft Corporation; and Windows XP is a
trademark of Microsoft Corporation. All other
product or service names are the property
of their respective owners. © Motorola,
Inc. 2008. All rights reserved.
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